h) Ticket Section


Expanded Setup Guide

Permissions in this section grant access to the Tickets tab.

Mouse over each Permissions listed on the left side of the screen and a small pop up window will display a brief description of what each item does.

Do you want your Sales Reps to have access to this item in this section? If not, you're ready to move onto setting Permissions for the next Permission Group (Managers or Technicians). If yes, then use the checkboxes on the right to assign the applicable level of access (View, Create, Modify, or Delete).

It's recommended that Sales Reps have NO access to Tickets page. It would be reserved for management.